Terms of Service Alignment
Our privacy policy works alongside our Terms of Service; both cover account suspension, payment disputes and your rights—no contradictions.
LEGAL REFERENCE
Your Privacy Matters to Us
We handle your account information, payment details and personal data with care. This policy explains exactly what we collect, how we use it, and the safeguards we keep...
Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Control
Policy Scope & Jurisdiction
zk988 h5 operates for players in supported regions, including Indonesia and surrounding territories where local law permits. This privacy policy governs how we collect, store and process your information when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and explore our live casino, sportsbook and slot lobbies. We comply with applicable data protection regulations and regional payment security
standards. Your information is stored securely and shared only with trusted payment processors and licensed partners necessary to run the platform. You retain rights to access, correct, or request deletion of your personal data under the terms outlined below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY VISITORS TRUST US
Why Your Privacy Is Protected Here
Encryption Standard
All account and payment data—including DANA, OVO, GoPay and QRIS transactions—travels through SSL/TLS encryption, the same standard banks use worldwide.
Payment Partner Vetting
We work only with licensed payment processors certified for Indonesia regions. Each partner undergoes independent security audits and data-handling reviews.
Data Minimization
We collect only the information needed to verify your identity, process payments, and deliver the lobby experience you signed up...
Regular Security Audits
Our systems are tested quarterly by independent security firms to detect vulnerabilities before they affect your account or payment information.
No Third-Party Sales
We do not sell, trade, or rent your personal data to marketing firms, brokers, or advertisers. Your information stays internal...
Clear Retention Timeline
Account data is kept for as long as your account is active. After closure, we retain records only as required...
BENCHMARKED
Consistency Across Our Policy Suite
Cookie & Tracking Policy
Separate cookie policy details what tracking pixels we use on your device and how to opt out via browser settings without losing core lobby access.
Payment Security Addendum
Payment-specific privacy rules (DANA, OVO, GoPay, QRIS handling) are outlined here and reinforced in our Payment Security page for full transparency.
Responsible Interaction Standards
Our account safeguard policy covers identity verification, self-imposed deposit controls and interaction limits—all tied to privacy and data security.
Third-Party Integration Policy
Any third-party sportsbook, live dealer, or slot provider we partner with must sign a data-handling agreement matching or exceeding our privacy standards.
Regional Compliance Addendum
Indonesia-specific compliance notes appear in our Legal Notices section, covering OJK payment rules and regional data retention law references.
Dispute Resolution & Appeals
If you believe your privacy rights were violated, our escalation process is outlined here and mirrors the appeals procedure in our Terms of Service.
AT A GLANCE
Key Privacy Features That Define Us
01
One-Tap Account Verification
KYC (Know Your Customer) happens in seconds on your first login. We ask only what's needed to comply with local law, then move you straight into the lobby.
02
Secure Payment Gateway
Your DANA, OVO, GoPay or QRIS details never touch our servers directly. Payments go through certified third-party processors with bank-grade encryption throughout.
03
Session Timeout Auto-Lock
Your account automatically locks after 15 minutes of inactivity on shared devices. You control the timeout window in Privacy Settings if you use a personal phone.
04
Anonymous Lobby Browse
Browse our games, sportsbook markets and live tables as a guest before you open an account. No tracking cookies or email capture until you sign up.
05
Data Download on Request
Request a complete download of your account data—betting history, deposits, personal details—within 48 hours in a portable, machine-readable format.
06
Privacy Dashboard Control
Manage what we collect, who can contact you, and how your data is used without closing your account. Granular toggles for email, SMS and push notifications.
Privacy Policy Questions & Answers
We collect your name, email, phone number, date of birth, and address to verify your identity and comply with local gaming law. Payment details—DANA, OVO, GoPay, QRIS account info—are routed through encrypted third-party processors, never stored on our servers directly.
All payments flow through licensed payment partners with SSL encryption and PCI-DSS compliance. Your QRIS reference or e-wallet token is tokenized, meaning we never see your actual bank credentials. Each transaction is logged securely for your records and dispute resolution.
No. We do not sell, rent or share your personal information with marketing firms, data brokers, or any third party outside our payment and platform partners. Your data stays within zk988 h5 or with trusted processors bound by strict confidentiality agreements.
Active account data is retained as long as your account remains open. After you close your account, we keep transaction records for the period required by local financial regulations, then securely delete everything else within 30 days.
Yes. Visit your account Privacy Settings to request a complete data download in portable format (typically delivered within 48 hours). Account deletion requires 48-hour notice and verification; open disputes or pending withdrawals must clear first.
We use session cookies to keep you logged in and analytics cookies to count lobby visitors. No third-party tracking pixels or ad cookies are deployed. You can disable non-essential cookies in your browser without losing core account access; see our Cookie Policy for detail.
Email [email protected] with details of your concern. Our data protection team will respond within 5 business days with an explanation and next steps. If unresolved, escalate through our formal appeals process detailed in the Support section of this policy.